The local Virginia area has a few Miele Vacuums dealers including the Richmond Va area. It is often more expensive to shop for parts locally so I would advise to try to track down your problem and part online first and have it shipped to you. A good source for inexpensive supplies is Richmond Vacuums in Virginia. They can get miele vacuum supplies fast and sometimes with free shipping. Be sure to at least get a quote at richmond va vacuums.